$200 lost in one blink
Its already 12.01am here while I writing this and I never feel sleepy ,I am worried of what happened to us now and I don't how to accept this incase we can't get back my husband salary.
15days salary of my husband is lost?
Today my husband recieved his salary ,it was early because this coming April 15 is holiday ,so their agency sent their salary earlier.I told my husband this morning that he will be the one who will withdraw his salary after his duty coz I am not sure if I am going to have a grocery today.He agreed on me and since I have still money from our savings,he told me that I am going to use this to buy our viand for today.
It was 8pm when his duty finished he went to an Atm machine to withdraw his money but then he can't withdraw and he felt nervous and called me quickly asking if I did'nt recieve any email ,he was so worried might his gcash was hacked.We saw many post in facebook about this problem and I told him that I did'nt recieve any message .So I quickly open his gcash app which installed by my phone but then I can't open it and then I chatted my younger sister who is a gcash user also and asked her to checked her gcash account and same as mine ,she can't open it.Maybe theres a problem in gcash system.
So I texted my husband and told him to go home and try to withdraw tomorrow.So he went home at 8:30pm and having his dinner.My younger sister chatted me saying that the gcash is fine at that moment so I checked my gcash app and I was able to open it.The amount was still there.We are watching tv while he was playing tong-its go ,he was addicted on playing that game.
His nephew told him that he will go to town coz he needs something to buy ,and my husband asked him to withdraw his money since okay na ang gcash para bukas dedertso na siya sa trabaho.It was 9.01pm when I recieve message from gcash that our money that is cost $200 ,or 10,015 plus sa transaction fee is successfully withdrawn.But then after a while our nephew chatted me about it ,there's no money that coming out from the machine ,so I told him to wait but then theres no money ,its not his first time to withdraw coz after I gave birth I always asked him to withdrew his tito's money and bought some viand and groceries.
I feel so worried, so my husband follow him quickly .Near at the Atm machine was the office of BFP so our nephew asked for help of the staff who was there .The staff of BFP gave a number of the costumer service of DBP coz we had thesame problem about the withdrawal ,and just this day he was able to get his money but it takes to 2-3 weeks before he get his money back and he needs to go to the main office in the city.
So my husband called that number and said his complain,then the costumer service asked some details and told my husband not to worry because his money is safety and we can get it back but we had to undergo some process.He advice my husband to file also a complain at gcash costumer service and he will do the same also .According to him ,this coming monday he will file my husband's complain at the DBP office and then next to Gcash.
So we did'nt waste any single second ,I searched the gcash costumer service and send my complain .We receive a quick response about this issue.I will attached the screen shot below.
I don't know what to do if we can't get back this amount ,its the first time that it was happend to us .This amount was too big for me and I don't how to accept it incase di namin makukuha ,wag naman sana.
We will going to use this money for our food allowance ,my sister in law wanted to borrow coz her house needs repair ,the gutter of the roof needs replacement and she needs 3000pesos for it and 1800pesos for the payment of wifi .She asked me that she will borrow coz her salary is in the last day of April.Honestly I wanted to cry because of worry ,I never feels sleepy now .Before it is happened I am happy while seeing a green in the market but now I feels so sad because of what happened.
Does anyone here already experienced this kind of problem?Please share some information about this.Thank you.
Sorry to hear this ,I never had experience of such ,but I believe you will receive back in seven fold