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The hiring process of the BPO Industry

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Written by   59
1 month ago

September 7, 2021

How are you, friends? I am pretty sure it's raining cats and dogs elsewhere but I hope you're at home dry and comfortable.

I just recently published my article about the BPO industry because I think it's a misunderstood kind of industry. We received criticisms and mockery about our job from those who do not have any knowledge about it at all. Those who failed the hiring process were the most bitter of all.

The hiring and training processes of the Call Centers are unique and world-class. As per my experience, there is no such thing as "Padrino" or "backer system" in the BPO.

The application/hiring process:

  • The very first interview is all about yourself. Sometimes, the interviewer will ask for some details about you that are not in your resume. This is to gauge not only your communication skills but also your preparedness for the interview. While you're talking about yourself, your characteristic and attitude are being evaluated. They will then see if your character aligns with the company's values.

Some people fail early at this stage. The famous line, "I'm sorry but I found some challenges on your A, E, I, O, Us and the P and F, V and B, etc." is delivered at this phase.

Better luck next time.

  • If you've passed the initial interview, the second one will be about your skills. It's to check whether or not you have the potential for the role you're applying for. So if you've applied for a Technical Support role, you will be asked some technical questions like the Internet, the computer, the kind of Internet connections, what is 5G, etc. The rule of thumb is to answer as much as you can but don't be shy to say that you don't know the answer.

Some other companies will also check your English proficiency by short examinations/quizzes, essays, and email correspondence. If you're aiming for a Customer Service Representative spot, you'll be asked what was the most challenging experience you've handled. Or how you turned around a bad experience into a positive one.

You will also be queried on how much you're expecting for your salary or compensation. If you've set an amount they can't afford and see you as unfit because of your failing exam scores, you might not make it. But if you're doing well in the interviews and written exams, they might just give you more than what you've asked for. They don't just give credit to your exam results, they'll also consider your years of experience in your previous companies.

  • The third round might be an interview with the Team Lead/Team Manager or Operations Manager. This is just a formality for some companies- it means that you made it. But other companies are more strict. This round might be for Versant Or Berlitz.

Versant and Berlitz are automated English tests. They measure a person's performance using the English language in a conversational manner. Most of the interviewees won't make it to this stage.

If there's no English language test, there might be a mock call or a call simulation. You will be given a scenario and you need to resolve a problem. The resolution is up to you. It's a test of your professionalism and friendliness. If you have voice experience, you might get lucky. I frequently fail on this part.

Once you've passed all the interviews and assessments you will be then asked to sign some documents. It contains your salary and allowances, your benefits, your training and orientation schedules, and your medical examinations.

My advice for those who want to apply:

  1. Research about the company you're applying for and the role that you're targeting

  2. Make sure your resume is updated and professional-looking

  3. Get plenty of rest and sleep the night before the interview

  4. Practice speaking the English language in front of a mirror or with someone you're comfortable with

  5. Eat enough on the interview day so you can focus on the process

  6. Dress appropriately for the occasion. Semi-formal or casual attire will do.

  7. Think positively. If you won't make it then there's something better for you.

  8. Be mindful of your gestures during the interview. Make some eye contact with the interviewer.

  9. Be honest about the reasons why you left your previous company but do not bad-mouth them.

I hope this sheds some light for those who are curious about the BPO's hiring process. I will share about the training process in my next article.

Have you tried applying to one of the BPO companies out there? How did it go? Leave your comment below and let's chat.

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Written by   59
1 month ago
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Comments

I remembered applying twice in one company. The first time they said I wasn't qualified for I didn't finish school. Yet, they called me a few days later asking if I was still interested but I declined. I had already decided to work from home then. The next was many years after when they opened a job that I know I can do for it is somehow related to my current job then. The ad looked promising, better pay, better opportunity for it's a pioneer account. I was interviewed twice that same day. Me and another applicant were chosen among our group. However, upon discussing the compensation, the interviewer was honest enough to say that what was posted online was wrong. It was much lower than what they published. She was selling to us the fact that it's a pioneer account so there's great opportunity in terms of hierarchy perhaps but in terms of compensation, it's a long shot. So I declined.

$ 0.01
1 month ago

That was dishonesty for me and good thing you declined. They should have given you the offer based on what was advertised. False advertising. Bad, really bad.

$ 0.00
1 month ago

My sister is currently working as a call center agent. Before, I really wanted work on there. And so I asked my sister about some advice about the interview part. And reading your article makes me just replenish those tips from my sister. Means you're both saying the same thing and that is a fact

$ 0.01
1 month ago

Yes po :) Standard ang hiring process ng BPO.

$ 0.00
1 month ago

Hiring process in bpo is somehow similar to I.T. First, HR will conduct screening of thqe applicant's resume. Then they will be contacted for a phone interview by the HR. Once the screening process is done, the HR will hand it over to the team that's looking for additional headcount and the team lead will then conduct face to face tech interview (before the pandemic) but now it's usually thru skype or teams. Once the applicant passed thhe tech interview he or she will be endorsed to the team manager who will give the go signal to the HR to proceed with the hiring process or not.

$ 0.01
1 month ago

Tama sis, yung BPO kasi di ba IT-enabled services sila:)

$ 0.00
1 month ago

yeah...napakadaming pagdadaanan bago pa umabot sa job offer :D

$ 0.00
1 month ago

Hehe worth it naman sis pag malaki yung offer :P

$ 0.00
1 month ago

Sabagay.. Lalo na kung binigay yung asking mo.. Panalo

$ 0.00
1 month ago

Tama sis :)

$ 0.00
1 month ago

olrighty :)

$ 0.00
1 month ago

Daming proseso niyan mars. Nakakainis lang. Haha sakit sa nose. Naranasan ko pa yung taong nag iinterview sakin eh palaging may follow up questions. Hihirap pa. 😢

$ 0.01
1 month ago

Yung mga follow-up questions mars test yan if totoo mga sinabi mo sa previous anwers mo or minsan to test your thinking skills :)

$ 0.00
1 month ago

Intense process indeed! Congratulations for making it through years ago :)

$ 0.01
1 month ago

Thank you sis, kahit papano beterano nako hehe napaghahandaan ko yung application :)

$ 0.00
1 month ago

Nice :)

$ 0.00
1 month ago

Naku ate I tried to apply siguro mga 5 tries hehe. Di ko na pinush feel ko di para sakin pero di ako naging bitter haha. Alam kong ako ang may kulang. Makaintindi naman akong English, nakakataranta pag ako na nagsasalita.

$ 0.01
1 month ago

Kailangan talaga wag magpanic kundi mabablank ka haha

$ 0.00
1 month ago

Haha di po kadi maiwasan.

$ 0.00
1 month ago

Totoo ba yung bali balitang yung may experience lang ihahire diyan?

$ 0.01
1 month ago

Hindi naman sis pero pagmedyo mahirap yung account may edge ang may experience

$ 0.00
1 month ago