My hard earn money
TGIF (Thank God it's Friday) happy weekend loved ones and how did your Friday go, mine wasn't that sweet though, I went to the office and my boss didn't show up today, which is supposed to be good for me to work on my unfinished projects, but the power supply company was just playing with the electricity, I had to just relax and finally they took the light, the generator was outside already but I will have to take it downstairs before I can turn it on, I wasn't ready for that though, so I just let the generator to take an off day, lol, I turned on my data and started getting engagements, forgotten that I no longer have power bank as life support to my phone, after hours of using my phone, big bro messaged me on Whatsapp and told me to run an errand for him, which I did and as God did it, I met him at home there was food, I ate and drank cold water because the sun was too much, lol. I think I should just begin my topic so I won't bore you with how my day went
If you woke up one morning to see that a huge amount of money has been debited from your account without you making any transaction, what will you do?
This morning I came across a video on Instagram, posted by instablog9ja, some people were causing a scene in the bank and according to instablog9ja, these people received a debit alert from the bank and when they went to the bank to report the issue, the bank told them that there's nothing they can do about it (the bank is a handicap to the issue) money I worked for? You are telling me to just let go of it, that was how the scene started, the people weren’t smiling at all, at this time of year when they are supposed to be enjoying their money, then they will just get debited by the bank.
I don’t want to blame the bank though because I might not know the full story behind it, but you just can’t tell someone that there’s nothing you can do about it, that is their hard earn money, heaven knows how long it took them to save to that amount that got debited overnight when I checked the comment section, I saw that a lot of people had faced a similar issue with the bank before and they just let it go, though the money still hurt them because they know what they did to get such money.
A bank that is supposed to be the safest place to save money and other valuables becomes the opposite of it, I think if the bankers there was in the shoes of the victims they won’t have said “there’s nothing we can do about it” those words could have lead to homicide at that very moment but thank God it didn’t when someone entrusts their valuables to you, it’s right to just say those words to them because it doesn’t sound pleasant to the ears, this is an issue that could have been settled quietly without making a scene by telling them to keep calm and they will resolve the issue in less than 48 hours.
Even the Bible said in Proverbs 15:1 -- “A soft word turns away wrath, but a harsh word stirs up anger
There’s a way you talked to an angry man and he will be calm to listen to what you have to say, even if he intended to cause a scene in the first place, he will leave the bank gently after much discussion, but if you decided to just open your waaah and started talking while he’s still talking, he will cause a big scene and at the end of the day, you will be the one that will lose customers.
That’s one thing I like about my boss when he’s talking, he always talks calmly to everyone, be it clients, neighbors or we the workers there, ever since I started working there (a year plus) I saw his anger just ones, he wasn’t that calm that day and a neighbor provoked him due to our generator noise, if his wife wasn’t around to calm him down, he would have taken it to the next level, lol, but he just let it slide, the next day he and the neighbors were talking and laughing as nothing happened.
Closing thoughts
I believe that learning how to talk to clients should be added as a requirement for a bank job because I have seen some bankers who only talk to the rich politely and talk to the poor roughly, there was a story of an old woman who went to withdraw 100$ from her bank, she could have used the ATM though, but she chooses to go inside to withdraw the money when she got there, she told the cashier that she wants to withdraw 100$ and the cashier told her that ma’am you should use the ATM that is only when someone wants to withdraw 1000$ he or should enter the bank, this woman pleaded with her and she started giving her attitudes, so the old woman told her to withdraw 10,000$ then, the lady was surprised because she didn’t expect such an amount of money can be in her account, the lady withdraws the 10k$ to the woman, the woman took 100$ from it and told her to pay in the remaining 9,9k$ back into her account, lol.
No be that matter wey happen for UBA bank? Aswear UBA staffs are rude, there's an easier way they would have handled that situation without the customers flaring up, but their mumu won't let them talk responsibly.