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I am not sure if it's just me feeling melancholic tonight. Maybe it's the cold weather? I admit, I've been feeling pessimistic lately and a bit concerned about my aunt. She's got heart condition and she was stressed because of the lockdown in MM. She booked her arrival date and quarantine stay from Aug 3-12. Her flight was cancelled and she contacted the booking company first, if she can just move the dates but she was denied of her request. She then contacted me for advise. The hotel first refused the booking's date changes, didn't offer cancellation, and then denied our refund request. I then drafted the steps on how we can win the chargeback case. Thankfully, she didn't have to go through it because the booking company finally cancelled the booking and didn't charge her. They will release the preauthorization and return the money to her card. ...Atleast something so great happened today :) It is now the least of my worries..Miracles do happen every day, no matter how small it is...

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@jasglaybam posted 9 months ago

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Yup, celebrate small wins. Nowadays, companies should be more considerate as everything is uncertain these days.

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9 months ago

Yes, especially when it involves health conditions and lives.

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9 months ago