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@tired_momma

Kind Words Cost Nothing

***You will never know how a few nice words can change someone's entire day. It can be short and easy to say as long as it is true and kind, its power is endless. How our genuine smile can brighten up someone's day and our laughs can infect others. With our actions and words, we can speak blessings over our future.*** I'm working in a carpet shop. You will never know who will come into the door. Sometimes, I am torn between letting them have a look in peace or approaching them in case they need my help. And I can tell you it was never easy to have the right move because sometimes as soon as I approach them they are ready to leave so it's just safe to observe and good timing is a must. There are difficult customers and there are customers who look so grumpy. And I have a goal in the shop, **I want customers to leave the shop with a smile on their faces.** A customer will ask if they need assistance and if they are only there to have a look they don't want to be approached. If they say, "It's okay I'm only having a look." I will tell them that there's plenty for inspiration and show them the sizes and different patterns and encourage them to take pictures so it can help them to choose when they need one. I always try to connect and build a rapport. I say words to make them smile and laugh. And I'm very good at that. **It doesn't matter if they don't buy, what matters is they remember my service.** Today at work, I felt extra special. I wasn't well because of my blocked nose and throat but just like any other day I put my best face to customers and deal everyone with a smile. My first customer this morning was a familiar face of an old man carrying a rug with him. He asked if he can change the rug to a bigger size and he is just going to pay the difference. And so I told him, not a problem and that I'm happy to help and he told me, *"You are always happy. The last time I was here with my wife you helped us and you are very nice."* He was smiling and I laugh. I thank him for the compliment and told him, *"Because if I'm happy, I can make you smile and it feels so good if you start smiling and laughing too. And surely you will not be back if I'm frowning." He thank me after and left the shop with a smile. Again.* Most of the customers today told me, *"You are very pleasant."* *"You are such a nice girl."* And a group of friends who bought 4 rugs I heard them talking before leaving the door saying, *"She's very nice."* And it feels so good. And those words fuel me to be the best at what I'm doing. Because I feel I'm being appreciated. Is it important? Yes. I will give you an example. Imagine you are working hard being a full-time housewife and you are doing everything. You are exhausted. Tired beyond words. You clean, cook, look after your kids and your husbands do not even see it. He will not say thank you or give you a compliment for your accomplishment. How would you feel? But if your husband appreciates you and tells you, *"The house is very clean. You cook a lovely dinner. You look beautiful, darling. I love you and thank you I know you work hard today."* How do those words feel? Those words can erase all the tiredness and tears. That will be me, doing more because I'm appreciated. Because it feels good to be appreciated. There's a man today taking pictures of the rugs asking for my help. He is not going to buy today but having a look at what's his option to show to his wife. And I help him and he started to show me the picture of their living room and showed me different paintings mostly Japanese inspired and he told me he painted all that and we are laughing and he is such a great artist. It felt like we are good friends at that moment. He said he will be back and thanked me for my time helping him. Most of my customers about 75% of them are old people and they are the sweetest! For me, there's no such thing as *"I'm wasting my time for they're not going to buy." It's not just about sales. Customer service is beyond that.* And this one, I will never forget. I was busy assisting a few customers at the counter and some are patiently waiting. The time consuming is rolling the rugs and securing them with tape because some are massive and very challenging to wrap so I can just take my time and assist them on a first come first serve basis. They are very nice too and wait for their turn. While rolling a big rug I look at a Mom and daughter in front of me waiting for their turn while they're carrying the rug. My eyes went straight to the girl's hair as it's so beautiful. And I told her with a smile, *"Your hair is gorgeous!"* She's in her 20's I say. She was a bit shy and smiles and say "thank you." And when it's their turn she told me, ***"I just finished my chemotherapy last week and this is just a wig."*** Needless to say, she lost her real hair. Her Mum said, she's conscious of her wig. But I told her, *"It doesn't look like a wig, it's gorgeous and suits you."* And that's true. I didn't say it just to say something nice out of the blue. I congratulate her for getting done with chemotherapy and told her she's awesome. Ah, she was teary-eyed and say thank you again. Before she left she said, **"You made my day."** And she made mine. For me, those words I say, are just a normal thing. If I see things I love, I compliment. I love to appreciate things and other people and let them know. But we never know that those words can have a big impact on others. Nice and kind words fill up a person with positivity. You give them a boost with those few words. It makes up their day and sometimes it changes their life. We never know what others going through. **Words are powerful, use them wisely. Be gracious and kind to others, in your words and action. It feels good. Trust me.** Thank you for reading. *It feels so good to write again. I missed you all. And thank you for your patience in my absence. I'm positive that you are doing well! A big fat hug from* @tired_momma

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