Costumers are not always right

August 31-8

When we are in a business rendering services and accommodating customers we always say that we should deliver the best quality of service we have. We always think and consider the best for our customers for them to be satisfied.

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In my field of work, I can say that I have faced a lot of customers type already. Although our's is not on office types and not the high-end kind of jobs that accommodates VIPs and the likes.

In entertaining our clients we should have tons of patience. We should always be ready in dealing with the different attitudes and manners of the people who avail of our service.

There was this incident recently where a group of customers reserved a slot early in the night. Their availed service was the afternoon promo for four pax.

They came 40 minutes late on their schedule. Fortunately, the client ahead of them was finished a bit late too, 30 minutes before their arrival. See, very long time to adjust on our part right?

But, we still accommodate them for we can't do anything anymore. We are not able to entertain another client for the next batch is already scheduled too, our receptionist just talked to the later batch to adjust their time.

The lady customer enters the spa with her family pointing out the things she needed to attain in their availed massage.

Here comes the scene. We asked what was their service to confirm before doing the massage.

She answered.

" I booked a two promo for the four of us. I already told your boss earlier. How come you don't know?" She smirked.

She even requested things that are out of their availed massage.

My workmate told her the things that were only included in the promo. We can see the disgusting expression on her so we tried to offer a level up if she needs to but she disagreed.

I also explained to her that we are just confirming for all we know, they only availed one promo for four people. The thing is the receptionist didn't fully understand our boss's message so she ended up booking another client 1 hour after the said client that we are about to do when we asked. But when I check the group message the client was right.

So another adjustment was done then we proceed.

After two hours the services were done fairly according to what service they availed. (A soft Swedish massage for two hours)

They left us 50 PHP each as a t-i-p.

A few minutes after they left here comes the complaint.

She accused us all of leaving them multiple times while doing the service, and that we used our phones while massaging them. That we are talking etc. etc.

Our side.

Three of us go to the toilet with the knowledge of our designated client, we ask permission first before we leave.

Regarding the phone, we used our phones to update the time because there is no wall clock in the massage area.

We do one-handed massage one at a time to avoid the risk of hand cramps and to relax the other hand for a while. Two hours massage is not easy especially when you control your strength.

I think she complains because she did not get what she wants out of her availed service. She can have all the means to tell her therapist and see everything around her while we are doing the service. But ended up accusing us of baseless things.

The massage room was well lighted and had open curtains for they have two kids who are roaming around, and playing on their phones while waiting for them. My workmates even let them occupy the vacant bed to make them comfortable though the waiting area was downstairs.

Our boss confronted us with tru messages which I respectfully denied and express our side.

What makes us sad was that our lady boss sided quickly with the complainant without asking our side.

Not all complaints and accusations are true and relevant.

There is no certainty in the saying that customers are always right.

Some clients are just rude and use the term to show they are more privileged than the worker which is annoying.

Out of our hundreds of handled clients, this is the first time we get complained lol.

How about you guys, did anyone of you here experience the same, or are you a good client who is considerate or the opposite?

Here I end up with this article again I hope you learn a bit from this experience of mine.

Thank you for reading💚.

Article #151
Published: August 31, 2022
Time: 10:45 PST
All images are used and owned by me 
     unless otherwise stated. 

L🧡ve,

Kendy42