Complications has different shapes and forms in which we entertain ourselves. It can be situation, attitude, work place , sickness. These complications has proper solutions too where we can sort out with different techniques.
I am talking today about complicated system by administration in government departments. Private institutions always care people, treat as human and provide friendly environment to talk. Their procedures are simple and mostly one window operation where all services provided under one roof.
My wife got some gestric pain suddenly today and went serious within no time. It was 2:00 pm and normally private clinics has lunch time and doctors left out for prayers & launch. So it was difficult to reach any nearby doctor. Just for experience we went to a clinic but result as expected, it was closed. So no any option except for to government hospital emergency services department where 24/7 doctor available on duty.
We rush to the sheikh Zayed hospital emergency services department. It is very good , latest equipment holder, well built hospital with donation of H.H. Shiekh Zayed bin Sultan ( late ruler of UAE). Although the all medicine and related lab tests are totally free but what I observed that the administration made system complicated which hurting the people who are coming here in emergency.
Firstly took a admit slip with patient name , age and sex. Second room for doctor where she recommended to go for blood pressure check up and sugar levels. We go to other room where they made these check up. Give us report to go again to the doctor. She write some medicine abd says " go to pharmacy ( inside the department with free medicine) and bring these medicines. I run towards the pharmacy ( because wife was in pain and I was in tension) . Pharmacy attendant says there is no stamp on paper, go and get it and show me another room for approval stamp. I went there , A person sitting there and his job only to put the stamp on the doctor's prescriptions. He put the stamp and against go to pharmacy.
At last I succeeded to get the free medicine abd go to again doctor. She sent us to laboratory for injection. Again we go to lab and get the injection from a nurse. Lastly again we go to pharmacy for some tablets. After one hour of excercises we completed the mission to get check up and doctor prescribed medicines from a government hospital.
Now you can feel what complications in system i am talking about. Exactly same behaviour, attitude, work flow system can be witnessed in almost every government departments. It can go much easier , fluent and one window Umbrella if they want but unfortunately they didn't care. For example in hospital, all minor things can be treated in one room. Doctor can put her stamp on prescription by own hand , no need to have separate room for it , nurses should be available in same room to check the temperature, sugar and blood pressure. It can be simple with very small steps but may it is against their mindset , they don't want purposely, they are not capable to do so or the intention is not there to do.
Today's life is busy and no one has extra time to suffer through such complicated system of services. It should be more flexible, easy and simple. At least in hospitals where patients need urgent assistance always , the authorities should care about it.
Are you experience such complicated environment in government hospitals or other institutions?
Thanks for reading my experience about it . Like , upvote and leave comment for feedback.
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Lead image : pixabay ( modified)
2nd image: taken by cellphone.