Have You Ever Submitted A Customer Support Ticket To MetaMask?
You are having some problems or for some reason, you might submit a customer support ticket to Metamask. You get replies and solve the issue. Your email address and sometimes other personal information that you submit are there.
Metamask uses a third-party computer system to process and provide customer support. Unfortunately, the third-party customer support service provider that Metamask uses mainly to view customer support tickets and interact was hacked. Due to his hack, Metamask users' email addresses were revealed.
According to Metamask parent company ConsenSys, users who submitted customer support tickets between August 1, 2021 and February 10, 2023 were affected by this incident. But users who submitted customer support tickets after February 10, 2023, do not need to worry about it. They remain unaffected due to this hack.
Attackers can find more valuable information about users via email and launch phishing attacks. Metamsk users do not need to give personal identifying information when submitting customer support tickets, but some users already provide identifying personal information like name, address, date of birth, and phone number.
You may trust the email that you receive on a specific email address that you think is secure since you use it for important purposes. Attackers can use email addresses and personal information against Metamask users. They can send phishing emails. In case anyone falls into their traps, they will lose financially. The attackers can steal crypto assets and create some serious problems.
The third-party customer service provider is working with cyber-security experts to investigate the whole incident more. Have you ever submitted a customer support ticket to Metamask? I did not use Metamask customer support yet.
Recently Metamask introduced a new fiat-to-crypto purchase service to buy crypto using its Portfolio Dapp. It makes it easy and simple to onboard people into the crypto industry.
Now the bad news of hacking Metamask's third-party customer service provider creates a negative impression. Hope no one would get in trouble and fall into attackers' trap due to this incident. Need to be very careful of which information we provide and for what reason.
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Every wallet need a support team to rely on in times of need. This is to address the concern of their users.