Guide
Mobile technology
Advantages and disadvantages of mobile technology
Mobile technology is indispensable in the modern workplace. Due to its versatility, it offers a range of benefits, but also comes with considerable risks to the business. It is essential to consider both advantages and disadvantages of using mobile technology in business.
What is mobile technology?
Mobile technology is exactly what the name implies - technology that is portable. Examples of mobile IT devices include:
laptop, tablets and netbook computers
smartphones
global positioning system (GPS) devices
wireless debit/credit card payment terminals
Portable devices utilise many different communications technologies, including:
wireless fidelity (Wi-Fi) - a type of wireless local area network technology
bluetooth - connects mobile devices wirelessly
data networking services for mobile phones - such as 3G, 4G and 5G wireless cellular technologies, global system for mobile communications (GSM) and general packet radio service (GPRS) data services
dial-up services - data networking services using modems and telephone lines
virtual private networks - secure access to a private network
These technologies enable us to network mobile devices, such as phones and laptops, to our offices or the internet while travelling.
Advantages of mobile technology
Benefits of using mobile technology for business can manifest in:
higher efficiency and productivity of staff
the quality and flexibility of service you offer your customers
the ability to accept payments wirelessly
increased ability to communicate in and out of the workplace
greater access to modern apps and services
improved networking capabilities
Mobile devices can link you directly into the office network while working off-site. For example, you could remotely:
set up a new customer's account
access existing customer records
check prices and stock availability
place an order online
Rapid developments in cloud technologies are boosting the use of mobile devices in business, supporting more flexible working practices and accessing services over the internet. For more information, see cloud computing.
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