So I just got home from vacation, and supposedly, we are about to go on with our usual activities which includes our online jobs. Our body needs adjustment but we are ready to get back to our normal life however, we received bad news regarding necessary services that we avail everyday.

There's an announcement from our internet service provider that there will be a service Interruption today. It starts from 8am, but there's no estimated time of its restoration. Customers has been asking on their Facebook post what will be the time the service will be restored, however, we got an automated response instead that they'll send a private message.

Did the private message helped? I don't think so. I've been asking if there's an estimated time that internet connection will be restored, the customer responded there's no specific time. I told her, I'm not asking for specific time, just an estimated time. She told me, no specific time because it depends on the technicians. I told her again I'm asking for estimated time, and she answered again that there's no specific time unless the technicians gave them updates.

Poor customer service

Too bad their customer service representative can't answer questions properly. It's as of they lacked orientation from their jobs. I just told them that there should be estimated time so we know what we are going to do with our schedules in our online jobs. Our salary is at stake because of the service Interruption. We just want to know what we are going to expect so we can reschedule whatever needs to be done in our jobs.

Without a time frame of the service interruption, the restoration might be earlier or very late. It can even be tomorrow, and they won't take any responsibility because they didn't state a certain or estimated time. They don't even deduct the days or times of service interruption. But if you got disconnected and reconnect with your account, they will count the days without connection and pay them. Reconnection even means a new contract for them, and you will be obligated to pay another year because the contract has restarted with first month!

The ISP has its own branch locally, and we prefer paying there because online payments will take around 3 days to get the confirmation that you have paid. It means, if today is your due date and paid online today, you will be due for a penalty because the payment date would be during the confirmation date.

When paying at the office, it will take you hours standing until you reach your turn. Every customer address will take even 30 minutes, with only few attending the customers. When paying, they will send a text message or message through Messenger to the main office, and wait for several minutes to respond. It's not centralized. They should have information right at their computer to see every customer's balance!

Power interruption again

My brother told me to check the Facebook page of the electric company, and there's an announcement of power interruption in our town again. There's never a month that we don't experience long power interruptions. It can even happen multiple times a week.

This Saturday, we will have a two-hour power interruption in the morning. Then on Sunday, an 8am-5pm power interruption will be imposed. Many customers has been complaining but they cannot do anything. The Facebook page of the electric company has disabled its comment section of their announcement posts because they will be bombarded by complaints. Actually, around 98% of comments are complaints.

The electric company was known for unscheduled power interruption too, thus they deserve the complaints. The sad thing is their employees will retaliate on complaints. Instead of ignoring the customers' rants, they can't control themselves by insulting back their customers. I can tell because checking on those individuals' profiles, they're employees of the electric company.

Internet and electricity are necessities in life. Interruption of services will affect us a lot on our activities. But with poor customer service from them, insults included, it adds insult to injury.

Thank you to my sponsor/s below: