Quick solution to the problem encountered in online shopping

COVID has now become our relative, many countries, especially Europe, are removing restrictions, and although the cases are high in my country, there will be no restrictions and almost all activities are released.

The negative effects of the epidemic have affected billions of people and continue to affect them. We have struggled to survive in the highest open prison conditions that the world has ever seen and perhaps will ever see, and we still continue to do so. Although restrictions are being lifted, they still have an impact on our lives. Masks and hygiene, some of these, such as not making home visits as much as possible, not kissing the hands of our elders, who have an important place in our traditions, still continue.

In this process, besides our habits, traditions and ways of behaving changed by the epidemic, it may have had a positive contribution, albeit rarely. I don't want to say for sure as this positive contribution may vary from person to person, but it is a positive change for me.

What is this?

An increase of up to 300% in online shopping; This rise was already expected over time, but the epidemic accelerated the process. It should not be thought of as just online shopping, it can be listed as paying bills online, video chats and hours of online conversations instead of home visits.

In fact, in a period when prohibitions were high, those who wanted to get married were not allowed to marry, only marriage was allowed. The person to be married was limited, one of my close friends got married in such a period and I did not have the chance to attend the wedding.

In our tradition, a "jewelry ceremony" is held during the wedding in order to support those who get married. This is important to support the newly married couple economically and to ensure that they live without financial problems in the first days of marriage. As jewelry, either gold is worn or money is worn depending on the preferences of the people. Of course, the prohibitions also disrupted the jewelry ceremony, since there were only a limited number of people attending the wedding, the meaning of the jewelry ceremony disappeared by itself.

In such a period, I wanted to support my friend who got married in order to hold the jewelry ceremony, and I transferred the amount of jewelry I wanted to make from my bank account to his IBAN number. He and I laughed so hard at this, I still laugh when I think of it.

Anyway, let's get to the main topic!

The online order I placed last week arrived yesterday, the cardboard box in which the order was placed was crushed, worn and torn. A torn box was sealed with tape, although I doubted it I received the delivery but anxiously I opened the box.

My orders included cosmetics, shampoo and some shaving products. I have been using the products of the same company for years and there was no problem until yesterday. All of my orders came out of the parcel intact, but…

One of the perfumes from the cosmetic products was broken, moreover, the most expensive one in terms of price and the smell of the broken perfume was smeared on all the products in the parcel. All of a sudden the whole house started to smell of perfume.

I contacted the relevant company and sent them the torn pictures of the parcel. They examined the shipping process and stated that the fault was not with them but with the cargo company, but…

...they said that despite everything, it is their responsibility and that I can return all products and change them if I want. Of course they added that we can get my payment back if I wish.

I said that I did not want a change, I just wanted a new one to be sent instead of the broken perfume and I returned the broken perfume to the relevant cargo company!

They informed me that I have the right not to receive the products whose parcel or package is broken, crushed or torn, and that I can reject the cargo as soon as I see it. I have never encountered such a problem in my online shopping for years, this was the first and I am happy with the result.

Both the relevant seller company and the relevant cargo company showed more interest than I expected and they solved the problem in a short time. Now I am waiting for the new product to arrive. This negativity and the interest that followed increased my confidence in internet shopping. If I had experienced such a problem in a physical store, they would probably present different reasons and make it difficult for my right to return or exchange.

Disclaimer: It is possible to understand which company is the relevant company from the parcels. This article is not meant to praise or disparage the company. As soon as they were aware of the problem, they showed the necessary attention. I just wanted to point out the problem I experienced in internet shopping and the confidence due to the interest afterwards. The problem experienced yesterday will cause my online shopping to increase more, the trust score has increased more.

Thank you for reading.