Healthcare case management: Hospital case management in the US healthcare system uses a managed care approach. It involves a multifaceted strategy for providing patients with care services. Case managers would coordinate clinical activities with clinicians and be involved in all or most aspects of patient care.

The following are some of the duties of case managers in hospitals:

1. With payers, confirm coverage to ensure proper payment
2. Synchronise the processes involved in patient discharge
3. Provide supplemental aftercare in the hospital.
4. Involve patients in conversation and instruct them on how to live healthier lifestyles and about their illness
5. Care services should be coordinated with all medical personnel.
6. A layer of administration and coordination between patients and the medical professionals that offer care services is what case management is, to put it simply.

Source: https://www.osplabs.com/healthcare-payer-software-solutions/case-management-software-solutions/