Talking about trust, everyone understands and defines trust differently. Personally, the definition of trust is the belief that other people we rely on will live up to our expectations.
Some people think that trust is a person's willingness to rely on another person we trust. Self-confidence is a mental state that is based on a person's circumstances and social context. When people make decisions, they will prefer decisions based on the choices of people they can trust over people they don't trust less.
I think trust is a psychological area to accept something because it is based on the expectation of good behavior from other people. Consumer trust is defined as the willingness of one party to accept the risk of the other party's actions based on the expectation that the other party will take material action against the dependent, regardless of the ability to monitor and control the actions of the dependent party. .
In the business world as well as in social life, trust when interacting is something that costs a lot of money in terms of value and to get it you also struggle to maintain what is called trust.
When someone is trusted at work, in business or in society, many things go well and easily, but on the other hand, when that trust is lost, difficulties will slowly arise. For example a businessman, when his business partners no longer trust him, each colleague or colleague leaves him, as well as in friendship.
The meaning of a trust is so great that it takes time to build and maintain it. Trust does not come suddenly, it must be built and maintained forever. There are people who can build but are not good at caring. What factors or factors should be considered in building and maintaining trust?
Three important factors or factors that must be considered in building and maintaining trust:
1. Credibility
Why credibility…? Because reputation is a very important thing to pay attention to. The higher the quality and capability of a person or business based on their field, the better their reputation in the eyes of consumers.
Gaining credibility takes time and requires a process of self-discovery. It may not live up to the adage "Don't judge a book by its cover or judge a person by its appearance", but in business terms, first impressions really build credibility and consumer trust.
Appearance alone is not enough to judge or measure a person's reliability. Due to the time required, the role of credibility becomes a learning point here.
2. Proximity
Proximity is a very important second factor in building trust, someone with a reputation but lacks intimacy and cannot communicate well, trust is difficult to achieve. As a small example, let's say we need a math tutor for our sister, then we are referred to a reputable math tutor. We then tried to contact him via cell phone but never got an answer, as time drew near.
With a rocky start, can we trust a tutor recommended by a friend...? So how, for example, will give us confidence in unlocking the lessons that have been given. This is the importance of closeness. Credibility is meaningless if it is not balanced with proximity.
3. Reliability
Reliability is evidence that a person is able to meet the expectations of his relationships, his friends or those around him. Or if the seller can meet the expectations of his customers. Of the three, trust is the most important for building, let alone maintaining, trust. We may misjudge people in terms of trustworthiness and closeness because they are based on fleeting judgments, but we will not misjudge people based on how trustworthy or trustworthy they are. This weakness in reliability takes time and process to reveal itself, while we, to judge someone, sometimes takes a quick turn. .
To prove someone can be trusted, we have to prove the promise, or in business, what is communicated in the agreement, whether it is proven or not. So, in business, there are things that can be taken into account, which are the basis of calculations for making decisions. Calculations can be goals or business progress that you want to exceed, or have indicators of business progress or setbacks.
In business, in friendship or in community, trust can be a major asset. In any company, the person our friends need most is trust. Because once trust is lost, it takes a long time to get it back and it's not easy. As has been written above, the notion of trust is the willingness of a person or group of people to be willing to give trust to someone they are aiming for.
