@tiredmomma
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I'm trying to cancel Mum's flight to Leeds next week because she is not fit to go anywhere at this minute but it seems that the agency is very busy. I already emailed them last week and didn't get any response after a follow-up. The call not connecting to customer service and still charge you too much. Be warned it's really not easy to rebook/cancel flights at this pandemic time. They want to hold on to your money as much as possible.
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I think that’s a valid reason to cancel and get a refund. Some company has a cancellation fee but if you will say it’s for a health reason i am sure they’ll consider to waive the fee but i bet they’ll offer to rebook it instead. Rebooking is hassle but it’s the business’ way to retain the money. Lol! Rebooking vs cancellation fee.