The working environment in call centers is generally quite noisy. Operators add to this noise by talking to customers on the phone or chatting with colleagues. But while noise is an integral part of the collaborative atmosphere in the call center, it can also be an unpleasant experience for the customer and the operator on call.
What can call centers do to reduce noise?
Call centers can take many measures to reduce the noise in the environment. Some of those; to increase the distance between employees, to cover tables, floors and walls with sound absorbing materials and to install noise-canceling devices. However, all these measures may not be practical, economical and appropriate for many call centers. The best way to meet this challenge is to provide quality headphones to employees. The right headsets will help the representatives to provide a high level of customer service.
What are the factors to consider when choosing a headphone?
An efficient headset has many benefits, but it must be kept in mind that the type of headset must be tailored to the user's needs. When choosing the headset for your call center employees, it will be beneficial for both your organization and your employees to consider the following factors.
Working environment: If your call center is designed to minimize background noise, you can prioritize other features such as design and optimal voice clarity when choosing a headset.
User experience: Because some headsets have very complex features. If an employee does not have much experience with audio devices and headsets, you need to make sure you provide them with headphones that are very easy to use.
Convenience: Key features to look for are: comfortable leather ear pads, adjustable microphone and earmuffs, lightweight ear sets and a comfortable design. A call center operator spends about 8 hours a day on calls. Therefore, it is important to choose a lightweight and adjustable headset. A headset designed for comfort would be ideal.
Employee roles: For example, an extended range wireless headset would be a suitable choice to help such workers move freely around the office. Some operators, especially subject matter experts, may need to move a lot in the office to handle the various requests.
What are the advances in headphone technology?
In recent years, headphone technology has advanced significantly. Features such as noise cancellation and wireless capabilities can be a real boon for a call center.
For example, noise canceling technology ensures clear communication between the customer and the agent, allowing the agent to effectively manage customer requests and provide exceptional service.