Excuses for Bad Service: A Reaction Paper
For the perspective of the sellers, providers and corporations, customer is king. That being said, the way they handle their valued customers can make or break their business because without the paying customers, their financial performance of any business will hit rock bottom without proper support from people. Thus, their loyalty is preserved through quality products and superb services because we pay and we expect to receive something in exchange of our money's worth. I agree that polices are useless if not implemented properly by everyone who needs to follow it. Which is why proper training and orientation are really important in a business because it is the natural way to let every worker be familiar regarding the work ethics they need to follow. In my opinion, bad communication is the root of poor services because there will be no need for excuses if all workers are well educated and informed. It is only up to the managers to communicate properly and deal with their workers rather than bossing them around and acting as if they already have an idea what to do with their tasks. Although it is an inherent risk for business owners if their workers slack around without anyone supervising them properly, but it is more common for workers to do their best at work knowing it is the way to put food on their tables.
These top excuses made me feel sorry, not for the customers, but for the hardworking employees and workers. Although they may have some flaws and shortcomings, these excuses are still valid for me. Our standards are not always equal and parallel. Whenever I see some problems on some employees, I tend to overlook it because I believe that we all have problems and struggles we deal with personally and pointing out their problems is not always the solution. If we do it kindly and for the betterment of the employees and the business as a whole, it is a kind gesture to point out what they need to improve on but if we would only hurt their feelings and look down on them, might as well we shut up and focus on improving ourselves. We are all customers in some ways. Customers contribute to the success of any business because they are contributing to the income but for me, customers are not king once they start acting like a selfish person, pulling down the confidence and shaming businesses for not reaching their high standards. Excuses at work is normal because failing on doing something right can happen due to exhaustion and some other reasons. If we got to experience a-not-so good service and expected better, we can talk it out and put ourselves in the shoes of the employees. Although it is a powerful strategy to please customers and follow whatever the customers want, it should be subject to limitation. Everyone makes mistakes. And even if we pay for what we eat and services we get, just make sure you never hurt others in the words we let say that we can never turn back. Customers is not always right, that is my opinion. Although we pay, the employees do not owe us that would put their respect out of the picture.
Nonetheless, I agree that policies and the strict implementation of work ethics and policies need to be a strategy for every company. Constant poor service and low-quality products, not having signs of improvement is just bad for any business. Once the customers realize that there are better places to eat or get better services somewhere, it is very easy to find another, which is why keeping loyal customers is an important point for a strong brand. I think that managers must be compassionate and understand their subordinate by hearing out their opinions as well. Based on what I read and witness, workers and employees work better and their performance is affected by the people they work with and the ambiance. If every person works so hard, everyone will also follow and do their best. Same with their managers, once they are being praised by their managers, they work better. I believe that communication is really the key for better service. A healthy work relationship is vital to keep the business on fire with on point and quality services. Praising one another in doing a good job and understanding why some fail is better than badmouthing and blaming one another.
