compliance consultants

The FCA treats customer complaints very seriously and will investigate if the regulated firm does not respond adequately to the complaint or if the firm has been providing Treating Customers Fairly (TCF) training to its staff and front-line representatives in order to ensure compliance with the FCA’s requirements in respect of Treating Customers Fairly. The FCA, in introducing its new regulatory regime, has put the onus on all regulated firms to provide their front-line staff with TCF training so that consumers can expect high standards of service at all times when dealing with their regulated financial institutions.

At MEMA Consultants, we are experts in compliance with the Financial Conduct Authority’s (FCA) rules and regulations. We advise and support financial institutions that are subject to FCA regulation, including those that are authorized by the FCA. We also provide regulatory support to firms that have appointed representatives. Our services include assisting with the preparation of applications for FCA authorisation, providing advice on compliance consultants with the requirements of the FCA’s Treating Customers Fairly (TCF) regime, and carrying out reviews of systems and controls. We have a wealth of experience in dealing with the FCA and are well-placed to provide comprehensive support to our clients. Clients can benefit from access to senior practitioners who are familiar with the day-to-day challenges of working with the regulator, as well as extensive knowledge of its policies and procedures. In addition, we offer a range of consulting solutions that meet specific needs. These include:

1) design and implementation of bespoke programs to enhance an organization’s approach to TCF compliance;

2) strategic guidance on managing risk across an organization;

3) advising staff and boards about their TCF obligations;

4) reviewing systems, controls, and governance arrangements for TCF compliance;

5) developing guidance material that clarifies the responsibilities imposed by TCF obligations. In conclusion, MEMA Consultants provides expert consultancy support to help ensure that organizations comply with FCA’s regulations. To find out more about how we could help your organization please contact us today.