Tuesday hussle

Ang hassle ng schedule mo girl. Di ko kaya ganyan. Yung sandwich na schedule. Sobrang nakakatamad para sakin ang ganyan. Hahahaha.

Sobra talaga. Bago pa kase ako non kaya binigay sakin ang pangit na schedule. 😒

Ang saklap naman nyan. Ako naman matagal na sa work. Pero pangit padin schedule ko. Nakaka badtrip. Hahaha. Pero no choice.

Nung nag BPO ako for a year, ganon din mga schedule ko. Haaay, walang kawala. Kaya nag tambay na ako 🤦😂

Hahaha. Ganyan talaga sa BPO ano? Nakakainis na schedule pero np choice tayo kasi kelangan kumita. Sana pwede rin akong tumambay na lang. Hahaha.

Hehehe. Correct. Nakakaumay na mga schedule na yan.

Pero saludo ako sa perseverance mo miss andi. Kahit hirap kana, lumalaban ka parin. You play a huge role sa family mo eh. Kaya I'll pray for your safety and health ☺️ yan ang pinaka importante ngayon.

Ahhhh.. nakaka touch naman. Salamat sa care @Jeaneth Ang hirap kasi ng walang magulang na you can depend on. Kailangan talagang magsumikap. Oo nga. Health ang pinaka.importanteng bagay ngayon. Kaya ikaw din, mag iingat ka parati. 😊

Hehe. Kaya nga. Pero masyado na tayong madrama 🤭😅

Hahahahahaha. Oo nga eh. Hay naku life! Hehe

Exactly. I really hate it. This is the downside of working sa BPO. Dapat okay sa flexible sched. Nakakatamad nga lng talaga madalas. Hahaha

Bf works in bpo too but most of his day offs are either on the weekends or midweek na 2 days consecutive. Kind of unfair to you though with that sched

Oh. I see. Mahirap talaga scheduling sa BPo. Pero depende rin kasi sa account. Swerte na ako na dito ako sa Australian account kaya morning shift kami.

Ohh swerte nga, he's a vampire cuz he handles a lot of us and canadian accounts 😂 i still don't understand how it works in bpo though. He always talks about orders and quotas

He might talk about QAs and CSAT or NPS too. Hahaha. The worst is AHT. Ive worked before in Manila and we handle US accounts. Most callers are rude and irate. Hahaha.

Nope, he mostly talks about things that i would understand because if i don't understand, I'll keep asking until i do. Ahh yeah, he complains about the calls a lot too and the business calls that always have so much dead air

I always have mark downs on my QA because of dead air. Hahaha. But how can I not if ive got nothing else to talk about. Hahaha

I still don't know how that dead air works but isn't that the client's fault to begin with?

In the BPO industry, dead air means that there's no interaction between you and the caller for more than 10 seconds I think. Hahaha.

Just 10 seconds? Isn't that a bit too short to suddenly be marked down? I was expecting it would be around minutes

Yes. 10 seconds. Ask mo pa bf mo. Hehehe. Kaya pagod na pagod nako sa BPO industry. Hahaha. If only I can change career. Hahaha.

Imma ask later when he wakes up kasi he always says minutes yung dead air pag business client. And it's never too late to change careers though