One of the main reasons why we choose to stay in societies is security. When you get an individual house, it might not fit in your budget to hire a security guard and buy the right devices to make your house the safest place to be in.
In a society, you pay a meager amount for maintenance and that covers not just your security but a lot more other facilities and amenities. However, what if the security guard company in Malaysia or where you live, you have appointed in your society is not doing it right? They have a huge responsibility on their shoulders and hence they must do it with integrity and a sense of duty. Here are some of the mistakes that the security must never commit.
1. Unsecured entries- The electronically controlled gates or the security guards who don’t properly question the main gate are problematic. The burglars can manipulate these two easily. Hence there must be a credible security officer at every entry point.
2. No direct security contact- Every tower in the society should have separate numbers or one primary and one secondary number which they can reach out to when they see something unusual. This way, even if someone managed to get inside the security forces deployed can get alert and take action immediately. However, if as a resident, you would not have a direct number with a great response rate, safety would be at stake.
3. Occasional absence of guards below towers- We can’t say for others, but what we have seen is the best security guard company in Malaysia is that societies either rely on electronic security devices entirely that are easy to manipulate for the burglars or the security guards are not vigilant enough. The first thing that needs to be done immediately, in this case, is to define the shift timings so that security guards have clarity and don’t leave before the shift gets over.
Secondly, they should be told that it is imperative for them to stay at the entry point where they are being asked to, and not roam or sit in the market or park freely. Let them know that if there is something really urgent they must inform so that someone else can fill up for them in the meantime.
4. Incomplete visitor logs- Everyone should sign in, whether they have come to deliver something to a resident or they are being called by the residents as guests. It is important for all of them to fill the log. In gated societies in Malaysia, some security guard companies in Malaysia keep the main gate security tight but become silent with tower security. They consider it enough to let the household and delivery person make the entries. In reality, all of the people entering the society, for whatever reason, must show their identification card and mention the time period when they go in and when they come out.
5. Unclear responsibilities allocation- Your staff members should understand how big responsibility they have. It is important for them to be clear of them and perform them without fail. The security policy should be there in your society so that they adhere to it.
6. Lack of risk awareness- For this, they must train and inform the residents. The best thing to do is to analyze the types of crimes committed in the sector and nearby. Then you can easily conduct sessions or share links in the WhatsApp group or community. Some tips for self-defense, on how to use the fire extinguisher, and more.
7. Provide education and resources to the residents- A risk assessment and awareness is a great way for security guards to support the security of property and residents. For this, creating a community and letting the residents pinpoint the risk or where they feel security is being compromised is great too.
You can also hold a meeting for the community inviting everyone once a month or a complaint box where residents can complain or highlight their concerns. Cooperation from both the security guard company in Malaysia and residents of the society is highly required in this practice.
If your social security is committing even one of these, you must rethink your decision in the context of continuing to pay for their services. Suggest or complain but if the issue persists, seek some better security guard company in Malaysia or the country you live in. It’s your right to get the best of security assured, don’t hesitate.