I used to be a service crew member at a popular fastfood chain in Makati. I was assigned to work at the counter. It's not easy, especially if you're dealing with a difficult customer. I only worked for six months because it was a part-time job only while I was in college. What I'll never forget is this regular customer of ours. It was my day off when it happened, and that said customer was looking for me. "Asan si Anj, gusto ko sya Ang mgseserve sa akin," said the customer. I was completely overwhelmed. I didn't expect to have an impact on just one customer. And that customer happened to be the manager of a nearby rival fastfood chain