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What should I do if Facebook encounters a problem? These methods should be known

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11 months ago

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People often go to Facebook. In most cases, you will find that the most common problem is about,

– Facebook account is dead

– Facebook advertising account is blocked

– The page cannot be accessed

Wait for these very difficult issues like the above, then I have collected some contact channels, I hope it will be helpful to everyone!

Special things to explain:

Whether the account can be unblocked to the end still depends on Facebook. What we can do is actually to understand more about the rules of Facebook, and the understanding of platform attributes. I think this may be more important.

For example, many people who do Amazon use Facebook to swipe orders, and the operation to swipe orders is to add groups.

Look at these people, in fact, many are not familiar with the platform. Once a new account adds too many people or groups at the beginning, these accounts will undoubtedly die.

Obviously, the understanding of the rules is the first.

The following contact channels may be useful to everyone:

1. Dial the Facebook customer service hotline (main line and direct line):

Main line: 650-543-4800,

Straight line: 1-650-853-1300 &1-650-308-7300

(Note: Both the main line and the straight line are recorded by machines, and there is no human service)

 If you submit feedback to Facebook, you can click this link:

2. Use Facebook Help Center (Help Center)

How to contact Facebook customer service should be a headache for Facebook users all over the world.

Facebook has billions of users around the world. Whenever you have a problem, you can call Facebook's customer service. It is estimated that the line will be busy. 650-543-4800 is the customer service hotline, but it is only automatic machine recording, and there is no human service, so your problem may not be able to be solved.

However, Facebook has a help center (address: that can solve all Facebook-related issues. This public platform is also used for various technical support assistance, commercial advertising, billing, program development, APP or mobile settings, etc.

3. Facebook fax:

+1 650-472-8007 & 650-543-4801

4. Contact Facebook via email

Facebook has a lot of mailboxes used to deal with user problems, here are some of the main ones: 

5. For different issues, different pages can appeal:

For login and password issues, click:

Report page: 

Account is disabled: 

Cannot verify account:

Cannot access personal information: 

Cannot receive confirmation email: 

Cannot access page: 

6. Connect with Facebook through the community

Facebook has created a community for users (

If a user encounters a problem while using Facebook, they can ask questions on this platform. There is a dedicated Facebook team and various powerful characters to answer them.

Visiting this community will help you understand the problems and solutions you may encounter on Facebook.

7. For business users and advertisers, if you have any questions, it is best to go to the advertiser's help center to ask questions.


 But I suggest that before asking questions, you should first search for questions that are similar to the ones you have encountered. If there are, you will find the answer soon. If there are no similar questions, you can start a new one. problem.

8. Contact Facebook official homepage and community

The official homepage of Facebook Security:

Facebook Safety Center: 

The official homepage of Facebook Education:

The official homepage of Facebook marketing:

In addition, you can search for more official pages on your Facebook homepage.

9. Email to senior management or the nearest office

Facebook's US office:

Boston, Chicago, Dallas, Detroit, Denver, Los Angeles, Menlo Park, Miami, New York, Renault, Seattle, Washington DC Atlanta, Austin

Facebook’s international offices:

Amsterdam, Auckland, Berlin, Brasilia, Brussels, Buenos Aires, London, Madrid, Melbourne, Mexico City, Milan, Montreal, Mumbai, New Delhi, Paris, Sao Paulo, Seoul, Singapore, Stockholm, Sydney, Tel Aviv , Tokyo, Toronto, Vancouver, Warsaw, Dubai, Dublin, Gurgaon, Hamburg, Hong Kong, Hyderabad, Jakarta, Johannesburg, Karlsruhe

11. YouTube search

YouTube is the largest video search engine. There are various instructional videos on it, so if you encounter problems with Facebook, you may wish to search for it.

Just type your question directly into the search box, and there will definitely be various related questions. In many similar problems, the reference value of high broadcast volume is generally relatively large.

Recently, I found some popular questions, such as what is the real-time chat of Facebook's customer service?

What is Facebook's customer service hotline? How do I send an email to Facebook if I have a problem? Wait for the question.

Facebook does provide a service hotline, but it can't solve all problems, in fact, it is mainly to solve some specific practical problems. Facebook's main line calls are not received manually, but recorded by machines.

Therefore, if you have any questions, you can post questions on Facebook's community or go to Facebook's help center.

And I have a problem, why do I have to call Facebook's customer service? Maybe you can find a solution by yourself.

For example, let's solve a popular question: how to reset the Facebook login password?

1. If you remember the current password:

 ◎ Click the drop-down bar at the upper right corner of the Facebook homepage, and select setting

 ◎ Then click "Password"

 ◎ Enter the current password and the new password

 ◎ Click "Save Changes"

2. You can't remember the current password, what should I do?

◎ Click on the URL of "Recover Account":

◎ Enter your email, or user name, or full name or phone number

◎ Then follow the prompts to complete the modification.

(For example, if you enter the phone number, you can select "Enter SMS verification code" to change the password.)

 Many users have encountered problems about "unable to log in", "change password", "reset password", etc., so on the help center page, these problems have become hot issues.

And these problems can be solved without calling the hotline, there is no need to spend time looking for the hotline everywhere, and you have to be extra careful about fraudulent calls.

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