Communication/compaint over internet

Recent hot news in Singapore is about a complaint of a neighbour against a new actress Kimberly Chia and family

But this incident drive me think deeper. Why nowaday this kind of conflict between neighbour cannot be resolved through communication between them but instead brought up to internet , as if a court to let all watchers be the judges.

This issue should be an easy settlement by knocking the neighbors door , telling them your concern and ask politely to them to settle it . Instead of humiliated them as if ages long unresolved issue.

One should not misuse the social media as if the public judgement .

Modern days , people don't have communication skill or just too lazy to talk but typing ? Zzz