dream to work in abroad

MD.SHARIFUL ISLAM

Chittagong, Bangladesh 4323 | +8801845320455 | shawon130@gmail.com

Skype: shariful_islam130 | WeChat: sharif5753

Professional Summary

Likable and dedicated IT Support engineer with over 9 years of experience in BSA Group of Companies. Eager to give proper IT Support to our company users with update technology.

Experience 

IT SUPPORT ENGINEER | 11/2012 – Current

BSA Group of Companies - Chittagong, Bangladesh

Work responsibilities

User Support

Provided technical support on company applications and IT solutions through phone, live chat and email.

Managed the deployment, configuring laptops and migrating user data.

CCTV Camera

Install and configure AVTECH, DAHUA, HIKVISION CCTV IP Cameras.

Daily check CCTV records.

Daily monitor CCTV cameras. If any cameras do
problem, then take step to solve that problem by our support team.

Operating System

Windows XP, Windows 7, Windows 8.1, Windows 10, Windows server 2012 Installation.

Software Installation

Driver/Antivirus/programming software installation.

Printer and Scanner

Printer and Scanner setup.

Troubleshoot of printer and scanner.

Hardware Solution

Assembling and troubleshooting of Computer hardware
devices.

Replaced faulty hardware components efficiently, accurately and within company timeframes.

Network

Basic networking, Configuration of TCP/IP setting,

Cabling and LAN troubleshooting.

WIFI Router configuration.

Data Backup

Keep all data Backup in FTP Server.

In every month I Write Data Backup in CD/DVD.

Attendance Device

Configure, setup and operate attendance devices (I clock)

Email Processing and Configure

Configure and maintain (Outlook Express, Windows Live Mail, Yahoo-mail, Gmail)

Core Qualifications

·         IT systems support

·         Networking

·         Remote support

·         Data entry documentation

·         Microsoft Office

·         Data backup and recovery

·         Efficient data entry

·         Data proofreading

·         CCTV operating and monitoring

·         CCTV surveillance

·         Windows operating systems

·         Windows 7 support

·         Windows 10 support

·         Windows 10 administration

·         Windows server knowledge

·         Hardware support

·         Hardware setup

·         Email and phone correspondence

·         Email support

·         Microsoft Outlook

Education

Feni Polytechnic Institute - Diploma in Engineering

Computer Science

Board: Bangladesh Technical Education Board

GPA/CGPA: 3.62

Year of Passing: 2009

Durgapur N.C High School - Secondary School Certificate

Science

Board: Chittagong

GPA/CGPA: 4.38

Year of Passing: 2005

Interests

Internet Browsing Playing Cricket, Soccer, Badminton

Network Building with new people

Languages

Bangla 

First Language

Proficient

English

Proficient