@Shawn09 24 October 2021 more from that month

Since I can't sleep yet, I'm searching on how to improve my understanding to customers problem. In call center it's not all about you can speak in English. You should know or understand what's the callers issue or concern to solve the problem. During the times I took a call, I noticed that I'm having a hard time to understand what the customer really want. I think I have a problem in listening or understanding. The last call I got last week is simple if I just understand the concern the first time we talk. I don't even have to put him on hold but since I'm having a hard time to understand him, he asked for a supervisor already. My very first Supcall. Haysss Looks like being a call center agent is not for me. 😔🤧😭