Communication is a good tool in a business, communication with groups of people is also part of our job in conference situations, in hosting business social events, in giving directions, in committe work, and many more. Then there are situations in which communication may involve several people or just one person- instructing someone on the details of a job, working with the team of staff with colleagues.
Success or failure at work depends to a large extent upon the way you communicate. Numerous studies have shown that it is less often a lack of skill that causes people to lose their jobs or to stagnate than it is thier ability to communicate and get along with people.
Essentials of Human Relations in the office Environment
The importance of working with people and thinking how you can affect them is needed for success. You must have congenial relationships with practically all people you encounter. Nothing can take the place of a professional person who keeps everyone happy, while getting her work done cheerfully, correctly and on time.
To be effective in your dealings with people you must be,
1. Alert- listen to instructions. Dont let your mind wander when someone is speaking. Show by your attention and responses that you understood exactly what is expected of you.
2. Pleasant- always wear a genuine smile. Separate your business and personal life. A cheerful greeting is expected.
3. Polite- politeness is remembering to praise in public and to reprimand or criticize constructively in private.
4. Friendly- be friendly to everyone in the office. Di not have favorites and do not join cliques.
5. Fair- give credit to others for thier ideas and thier help with your work.
6. Thoughtful- thoughfulness is closely linked with courtesy. Carefully consider your qord choice because whatever you say will reflect your thinking and direction.
7. Cooperative- you must work together with others comfortably and happily. When people get angry and say hurting word's, do not take them personally. Instead look at this as an opportunity to improve yourself.
8. Humble- accept justified critism and try to look at it objectively. Humility also means the ability to accept praise and compliments gracefully bwith genuine thank you as the response.
9. Tolerant and considerate- since people have different intelligence, interests, goals, personality and character, behavior and many more you must be tolerant and considerate.
10. Loyal- you musy be dedicated to your superior and to your organization.if you cannot be loyal to either, you need to consider finding another position.
11. Sensitive- you must be constantly aware, alert and observant . Learn from your mistakes. Know what pleases and displeases people specially your boss.
12. Courageous- do not be afraid to express your ideas and make sure they are backed up by experience and with facts and figures, if necessary. do not he afraid to accept responsibility and additional duties.
13. Honest- never lie specifically to the detriment of others. Also admit yout mistakes and never make excuses for them or blame others.
14. Show Self- control- people who have self-control are mature. They think first before talking and acting. They must keep their temper in check all the times.
15. Flexible and Adaptable- Accept change willingly. Give innovations a try.
16. Punctual- observe office hours carefully. By being punctual, you get to finish your work on time, too.
17. Enthusiastic- Be enthusiastic about what you do, about where your work and about the possibilities for the future.
18. Responsible- Be responsible for getting things done and on time. Performing your jobe well is expected of you.
Communicating, however is a skill. When you send a message to others, you want to be sure that the reciever of your message understand exactly what you mean. When you are receiving a message from someone you want to be sure you understand what that persons means.
To be effective communicator, you need to know the importance of communication skill, both in your personal life and in your career. You also need to know how communication psychology and evolving technologies can effect your communication skill. In a business world people are exposed to different situations that require speaking , listening, reading, and writing skills.
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