Any organization will cease to exist if their income goes downhill. Since a company’s main source of income is its sales, utmost importance was given to their sales team.
By definition, a sales team is a group of staff devoted in selling products or services. Due to this very reason, businesses rely on this unit in terms of customer gains, survival, and growth. If this department underperforms, the business will be certainly affected negatively. The gravity of its role in the stability of business leads to the idea that sales teams must be assisted to deliver crème of the crop quality performance.
The success of the sales department depends on the provision of essential support of another section of staff – Sales Administrators. Sales Support Administrators are responsible for the efficient handling of sales orders, and they help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. This important position contributes to the quality of customer service and the achievement of sales targets.
Some may argue that the responsibilities played by the sales support administration is as important as the sales team. If you think about it, one will not perform well without the other as it will when they co-exist.
To further prove the point that the role of a sales administrator is a no-joke, the requirements to be a part of their team, whichever company an applicant is applying for, are ones to be taken seriously.
An applicant is preferred to have an Associate’s or Bachelor's Degree in Business Administration, Business Management, or a related field. They must also demonstrate their experience in sales support administration, or similar. Another requirement is to showcase experience with sales industry software like Salesforce and Client Relationship Management (CRM) systems, or similar.
Aside from the abovementioned, listed below are the other conditions to gain the post.
In-depth knowledge of administrative recordkeeping practices.
Familiarity with sales contracts and agreements.
Working knowledge of managing budgets and keeping track of sales commissions.
Proficiency with word processing and spreadsheet software.
Excellent written and verbal communication skills, as well as customer service skills.
Exceptional interpersonal skills and a proactive approach toward problem-solving.
As an individual with no direct exposure to the corporate world, it is only usual that the cheers and appreciation leaned more into the sales team for they are more well-known. However, those who work in the shadows also deserve recognition from people outside work once in a while, don’t you think so?
