Frontline Managed Services Has Opened Its Operations In Hawaii In Order To Extend Its IT Support For Law Firms Across All Time Zones In The United States, Thus Reinforcing Their Global Coverage And Resiliency.

The announcement of Frontline Managed Services' expansion to Hawaii includes opening a new contact centre in Honolulu. This centre will support the company's 24/7 IT Support and services for law firms all over the world. The help desk is now staffed by U.S.-based support personnel from the Eastern Time Zone to the Hawaiian Time Zone, marking a six-hour difference that allows staff to enjoy daytime shifts while still providing an around-the-clock response. With this new location, the help desk has moved from the Central Time Zone to the Mountain Time Zone. The Honolulu centre, which aims to onboard 20 specialists in full-time positions, also serves as a bridge to Frontline Managed Services' growing operations in Goa and Hyderabad, India. This successfully reaffirms the company's global coverage and continued commitment to a "follow the sun" model with greater staff resiliency. In addition, the Honolulu centre aims to onboard 20 specialists in full-time positions.

Seelin Naidoo, the Chief Executive Officer of Frontline Managed Services, was quoted as saying, "Growth, innovation, and client service are all part of our company's DNA as we strive for continuous improvement to how we deliver value for our law firm clients around the world." "As a result of this expansion, we will be able to continue providing high-level support even during times when the volume of IT support is unpredictable. This will allow us to continue serving the late-night legal workforce in the continental United States and to get ready for the opening of markets in Asia. We are excited about the opportunity to become a part of the Honolulu community as we anticipate continued growth at this new contact centre. In addition to the service upgrade that the talented workforce will provide in Honolulu, we are also excited about this opportunity."

The decision to establish a presence in Honolulu offers solutions to common challenges that call centres to face when serving any industry. These challenges include maintaining the security framework and compliance requirements of a domestic IT operation while expanding operations across multiple time zones; providing support around the clock; and maximizing the availability of daytime work hours.

"We are grateful to be in a position to quickly respond in this way to feedback from both our customers and our support staff," Naidoo said. "Just as our Help Desk provides quick responses and quality solutions to each call it receives, we are grateful to be in the position to quickly respond in this way." "We are excited to strengthen further the connectivity between our Help Desk and law firm clients that span time zones around the world. At the same time, we will be providing our global support team with more flexibility and balance."

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