Small business in a difficult situation. But there are several urgent actions. And it will definitely help. Everything gonna be alright.
I usually don’t write about small business topics. Each case must be individual. There are always several options that can be improved. He can survive the crisis and get out of it even more. The crisis is terrible. We always try and never give up. Even if that means you need to flip your company or start over.
1. Control what you can. Forget about everything that you cannot control.
It makes no sense to be upset about what you did or did not do before the crisis. It's too late, and nothing has changed. Start a war. War with your company. Customer service. Sales. Their people. Finance. It is in your power. It is under your control. Time to fight for what you have been building for so long.
2. Take care of the correct mood of your team.
Sometimes parents can afford to buy a toy, and sometimes not. You were all happy or upset. Your team, your people - in this case, your children. Only they understand more. And they can be explained what is happening. And you must explain your plan to overcome the crisis. Employees must understand that their leader can overcome difficulties. You will consciously support you.
3. Save money.
Now you need to take the money somewhere. Of course, this is a natural question. Money can be right in your hands. They are in inefficient processes, excess purchases. Sometimes in extra people. It’s like making money. Of course, you need to be careful. However, you need to think about the future. They helped build the company. Unfortunately, someone will have to give up.
4. Become a maniac in customer service.
Возможно, раньше вы могли позволить себе смотреть на клиентов. Так много заказов за такое время. ОК, клиент идет. Времена изменились. Каждый клиент - ваше сокровище. Убедитесь, что он с удовольствием воспользуется вашим сервисом. Убедитесь, что он вернулся и привел друзей. Дайте эту мысль своему сотруднику. Они ваши союзники. Их выживание зависит от успеха вашей новой мании. Все предприниматели конкурируют друг с другом. Победителем становится тот, кто лучше заботится о своих клиентах.
5. Новые условия - новые методы.
Времена изменились. Вы должны измениться таким же образом. Ваш продукт должен измениться таким же образом. Наблюдайте за клиентами, говорите с ними. Проводить опросы. И думай !!!, думай !!!, думай !!! Что можно изменить, чтобы стать лучше. Компания должна создать план и начать движение.
6. Найдите кого-нибудь, чтобы помочь.
You have created a company. You worked well for her for many years. You know everything you can about your business. A head is good, but two is better. Seek advice on automation, efficiency, and restructuring. Some areas are unfamiliar to you. To inform you about it. Internet and IT are developing rapidly. Still working on Windows7. And the seller holds the tablet in Excel. Specialists in each of them can show you miracles. Do you like to be surprised? Try it.