Call Center 101

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Written by
3 years ago

As I am doing my task tonight I decided to write an article about being a Call Center.

If you are an aspiring Call Center Agent here are some of the things that I want you take note both advantages and disadvantages of being in this industry:

Let us start from the ADVANTAGES.

You may have already been aware of these or maybe not:

  • Salary

When you work as a Call Center Agent especially if the account assigned to you is an international account where the customers are from the U.S. plus if you are working on a graveyard shift then you would have a good Salary but this depends on your tenure and so as your experience. Ideally, the call center companies would give you almost the same compensation that your previous employer gives or more. It may depend as there are a lot of things to consider but all I can say is that Call Center job can surely help you big time.

  • Time (Nocturnal)

This may not be an advantage for everyone but I know a coupe of people who chose to enter this industry because they love working on a night shift. It seems like they want to just sleep at night thought personally speaking I never loved bing on a night shift but since I am motivated to do my job then I would have to adjust.

  • Health and Government Benefits

Whenever you are a call center agent you will get a health insurance or benefit depending on the company. Plus your government contributions would be on the higher bracket as your employer gives more or bigger counterpart. Example: If you got pregnant and receives minimum wage your maternity leave benefit in SSS will be around 10K or less while in a call center since you belong to higher bracket then its gonna be 70K and more.

There could be a lot of advantages though especially if you are a working student/ self supporting or a breadwinner.

Going down to its negativity is so far only one. Of course may depend if you are good with the graveyard shift but the pressure and the task itself could be very risky for one's health.

You may hear people saying call center agents chose to be one because it is easy and that it is brainless job. What they did not know is that we work with billing, rate codes and technical issues all at once and plus we have to do multitasking. We talk while we check how can we get issues resolve.

But one thing I can say, "Before you enter this industry set some goals in life and prepare yourself with such a bumpy road especially during training.


If you want to know the basic of being a call center agent I will write that on my next article so STAY TUNE!!


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Written by
3 years ago

Comments

Been in this industry for almost seven years. Health ang primary con. But with proper time management, healthy living, you can achieve a better future here.

$ 0.05
3 years ago

Same here. Its never easy but with proper time management it somehow works for me too

$ 0.00
3 years ago

I remember nag callcenter ako when I was 18 while nag aaral. Full time sya sa callcenter and full Civil Engineering student just to pay for the tuition. I continued being a callcenter agent from 2015-2017 until I got Vertigo. Over fatigue and stress was the main reason. I am proud to be a callcenter agent.

$ 0.05
3 years ago

Right madami din ako kakilala who were a working student and they even stayed in call center industry even after they graduated. They were now OM/TL. Sorry to hear about you having Vertigo though because indeed it is never an easy job but fulfilling.

$ 0.00
3 years ago

Nong College mandin ako, gustong gusto kk na ang kunin na work ay as Call Center Agent kasi ang sabi nila malaki daw sahod non. Kaso mo, di naman ako magaling mag English. Tas sabi nila pwd naman daw sa iba ung di daw makikipag usap ganorn. Kaso di natuloy haha. Ayaw ni mommy ko mag pupuyat daw ako pag ganon ee huehue

$ 0.05
3 years ago

Maswerte ka din dear kasi you have your family to support. Laban lang basta if you have other means to earn instead of working your ass and becoming a corporate slave better earn it that way lalo na if you get to enjoy life.

$ 0.00
3 years ago

i had been in this industry and I know it can give you good salary but it might also have disadvantages like sleep deprivation ..

$ 0.05
3 years ago

Tama. Kaya di na ako nkakapag active dito masyado pressure din

$ 0.00
3 years ago

I agree about thinking first before entering such industry. I am a call center agent as well and it was never easy. But wilt dedication and willingness to learn, it will be smooth. But there still some rough roads coming but it can be handle with positivity.

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3 years ago

Tama din yan Miss Jo. Call center kapa til now? How many years?

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3 years ago

Yes po. Call Center pa din hanggang ngayon, mag tithree years na po.

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3 years ago