I was greeted by a queue at the bank as if I were on Horgos during the holidays. Of course, only one counter works, and a difficult case is solved there. The purchase contract for the apartment is being paid. The others are waiting in line for the exchange to solve the problem that afflicts the grumpy customer. Some problems with the course, I'm not sure, I came later. Those who have been in line for a long time have already learned the articles of the Law on Payment Operations and are explaining the history of the problem to those who came to us. We are waiting, we all hope that, as in the supermarket, another cash register will open. Maybe the little one, who is with Anka every day, went to have breakfast so she will show up, plowed, chilled, and happy to work. We were comforted like that for an hour, but if she had gone to the bakery and kneaded the bread herself, she would have come back by now. On the other hand, a persistent buyer is also studying the Law on Foreign Exchange Operations, I am just waiting for him to be issued an auditing license. There is no more order, some are sitting, others are standing, everyone remembers only their predecessor. If someone voluntarily gives up and leaves the queue, he must leave information about who is in the queue before him, so that he will not be whiter when the apartment is paid. It ends at some point and that payment of the apartment. We jumped from our seats, packed newspapers and books in bags, turned off mobile phone applications. Finally, the payment of the sales contract was completed. It will go much faster now. And it would have been so if the head of the branch had not appeared. She passed us as if we were refugees from the Middle East, and using the right of way, she went behind the counter and assigned Anka a new task. "Can you please check that everything is in order at the cash register, the data do not agree with me, and I am in a hurry, I must urgently send a report to the headquarters…" Anka took on a new task. The boss went to finish the report. We sat down again, some cursed angrily and left, someone accepted a mobile phone. I had fun reading the commercials that were in the room. Right above Anka's counter was a slogan with a photo of a smiling clerk as if advertising toothpaste and in large letters that read: "FOR US, CLIENTS ARE ALWAYS IN THE FIRST PLACE" I watched it and thought the message was well thought out. How powerful and suggestive she is. How the right words are chosen for everyone's ears. Who knows, I thought, maybe those sound slogans attracted me to open an account in this bank. The only thing they should know is that it is not enough for someone to become a customer. It is much more important for every company to stay that way. And to stay, words, slogans, and promises are no longer crucial. Then customers no longer listen but watch. And they believe with their eyes. They rarely cheat on them.
