Bangladesh has joined the Global BPO Alliance (GBA), the world's largest call center alliance. Fifotech started its journey in Bangladesh as a member company of GBA through the Zoom Conference in Dhaka on Thursday.
In a video message at the Zoom Conference, Posts and Telecommunications Minister Mustafa Jabbar said, "I am delighted that with the Global BPO Alliance, we have an opportunity to provide BPO services to about 350 million Bengali-speaking people through a Bangladeshi company."
He said, "I believe that the journey of FIFOTECH will further enrich the BPO sector in Bangladesh." Many good wishes for the future of GBA and Fifotech.
Mohammad Abul Khair, Senior Vice President, Bangladesh Association of Call Centers and Outsourcing (BACCO), said, “It is a matter of pride for us that the Bangladeshi organization will work with Fifotech International Call Center Alliance-GBA. This will create employment for the youth of Bangladesh.
Abdullah H. Kafi, Chairman of the Asian Oceanian Computing Industry Association, said: It is a matter of honor for our country.
Wahid Sharif, president of the Bangladesh Association of Call Centers and Outsourcing (BACCO), said it was a matter of pride for the country that the Bangladeshi organization would work with Fifotech International Call Center Alliance-GBA. Good luck to GBA and Fifotech.
Touhid Hossain, Managing Director and Chief Executive Officer of FIFOTECH, said that FIFTECH will provide call center and back office services to Bengali language customers from Bangladesh and Hindi language customers from Kolkata, India. We started our official journey from today. The GBA alliance will create opportunities for foreign exchange earnings, thinks Touhid Hossain.
GBA, the world's largest call center alliance, operates in the BPO sector in Asia, Europe and South America. Meanwhile, Fifotech has been working since 2002 to meet the needs of local and international customers in the IT and ITS sectors.
The GBA Alliance has been formed to provide uninterrupted service to call center and BPO customers in different parts of the world. Under the agreement with the GBA Alliance, Fifotech will provide call center and back office services to Bengali language customers from different parts of the world from Bangladesh and Hindi language customers from Kolkata, India.
Currently with GBA from Bangladesh is Fifotech, Japan's Masterpiece Group Inc., China's Beijing-95 TeleWeb Information Company Limited, Colombia's Columbia Outsourcing Solutions SAS, Malaysia's Day Three Business Services SDN BHD, TNISRM, Tunis Fourteen multinational companies have been signed: INGO SPA, Thailand's Nice Call Company Limited, Myanmar's Masterpiece Group Company Limited, Philippine's Masterpiece Group Company Limited, Belgium's Multicom and Europe's INTEK.
Each contracted company has experience working in its own country and abroad. GBA member companies will serve customers in 26 languages through call center and back office services in different parts of the world. Eighty percent of the world's languages are accessible to call centers and BPOs through GBA.
The GBA authorities will arrange work for the member companies according to their needs and language by contacting companies from different countries of the world. As a result, in the future, customers will be able to avail the services of BPO and call centers from anywhere in the world through the organizations representing this alliance and the services will be provided by BPO and call center agents. Fifotech is set to rejoin the GBA internationally.
Being a member of GBA will create new job opportunities in the call center and BPO sector and will create employment for people. Bangladesh's call center and ICT companies had to hurry to get jobs in the call center and BPO sector as they were not affiliated with any international alliance before. But the GBA's s