Today’s hospitality professional must be an expert at managing many functions. . Ask any effective tourism and hospitality managers working at all levels of the business to recognize their most daunting tasks,however, and you will see that these errands identify with people management. In every segment of the hospitality industry, finding, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them.
As we all know, tourism is a service based industry where in the product is intangible in nature. So in order to compete and satisfy the end user, it is important to have a well trained Human Resource which can deliver the product with utmost satisfaction. From Hotel Industry to Travel Agencies, every subsidiary of the Tourism Industry is dependent on Person to Person contact. It is because of this very attribute of Heterogeneity and intangibility the role of Human Resource Management and its importance increases manifold. From recruiting to choosing and afterward preparing the Human Resource to make them adequately effective to communicate with the Tourists and fulfill their needs of Recreation, delight, and so forth, by giving high standards.
Management of human resources in tourism and hospitality industry is important because it helps to win the people over and to ensure their development and stay within the organization. In other words the task of the management is to ensure high quality and competent human resources and by proper management influence their happiness and motivation to work, because only satisfied and motivated human factor influences the increase of quality, contributes to success and competitiveness of the company on the tourist market.
The success and competitiveness of the company on the tourist market depends mostly on its human resources. These content and motivated work force contributes to customer’s perception about the quality of tourist product and services and they create a positive image for an organization. For achievement of company’s competitiveness the synergy between the management and all employees is very important, as it serves to clarify business goals and ways to achieve them, whereas the competence in the field of work of every employee also plays an important role.(Herman,n.d).