Bitcoin ABC is Seeking a Technical Support Specialist

Title: Bitcoin Cash Blockchain Customer Support Technician

Duties:

• Provide support via an online help desk to consumers using Bitcoin Cash for a variety of tasks

• Triage higher-level support requests and direct to the appropriate person on the team

• Recognize and extract useful information for repackaging as knowledge base articles and for marketing purposes

• Publish knowledge base articles

• Communicate effectively with other team members to leverage support desk information for marketing and other purposes

Type of Work: Remote Work

Commitment: Full Time, 5 days a week x 8-hour shifts on a schedule to be determined/negotiated

Requirements:

• Basic knowledge of cryptocurrency use including, wallets, buying and selling, recovery of private keys

• Familiarity with the Bitcoin Cash ecosystem

• Ability to explain technical information in easy to understand language

• Ability to break down problem-solving solutions into steps

• Excellent interpersonal skills

• Excellent verbal and written communication skills

• Native or near-native English

• Reliable internet connection

• Desktop or laptop computer that is reasonably secure and updated

• Bonus: native or near-native ability in Chinese, Spanish and/or other languages

To apply for this position, please send your CV and cover letter to info@bitcoinabc.org with subject ‘Bitcoin Cash Blockchain Customer Support Technician’.