Conflict between two parties are unavoidable. It becomes healthy when solved in a good way but may become harmful once mismanaged.
You need to learn and practice two main skills in order to settle a dispute successfully:
Fast stress relief: the capacity to alleviate stress efficiently at the moment.
Emotional awareness: the ability to stay secure enough with your feelings, even in the midst of a perceived assault, to respond in positive ways.
Fast stress relief
The secret to remaining calm, focused, and in charge, no matter what obstacles you face, is to be able to handle and alleviate stress at the moment. If you don't know how to remain focused and in control of yourself, you will be overwhelmed in situations of confrontation and unable to react in healthy ways.
How stress affects settling conflicts
Stress affects the ability to settle conflicts by restricting the ability to:
Interpret the body language of another person precisely.
Hear what someone really thinks.
Be mindful of your own emotions.
Be in touch with your own, deep-rooted requirements.
Clearly express your desires.
Is stress a problem for you?
You may be so used to being stressed that you don't even know that you're stressed. If you identify the following, stress may pose a problem in your life:
Somewhere in your body, you often feel tense or tight.
When you breathe, you're not conscious of movement in your chest or stomach.
Conflict consumes your energy and time.
Emotional Awareness
The secret to knowing yourself and others is emotional awareness. You won't be able to interact effectively or settle conflicts if you don't know how or why you feel a certain way.
Although it can sound easy to understand your own feelings, many people neglect or attempt to sedate powerful emotions such as anger, depression, and fear. However, the ability to resolve conflict depends on being related to these emotions. Your capacity to face and overcome disagreements would be limited if you are frightened of powerful emotions or if you insist on seeking solutions that are purely logical.
Why is emotional sensitivity a central factor in conflict resolution?
Emotional sensitivity-the awareness of your emotional experience from moment to moment-and the ability to adequately control all of your emotions is the foundation of a conflict-resolving communication process.
Emotional consciousness allows you to:
Understand what really disturbs other people
Understand yourself, including what really disturbs you
Keep inspired before the dispute is resolved
Communicate effectively and successfully
Interesting and influencing others
