Airbnb has two separate coronavirus cancellation policies: one for reservations made on or before 14th March, and another for reservations made after 14th March. Your check-in date will also affect your right to a refund.
Reservations for stays or Airbnb Experiences made on or before 14th March, with a check-in date between 14th March and 14th April, may be cancelled before check-in and are covered by the company's COVID-19 extenuating circumstances policy.
Guests who cancel will receive a full refund and Airbnb will refund all service charges.
Reservations for stays and Airbnb Experiences made on or before 14th March, with a check-in date after 14th April, are not currently covered by Airbnb's COVID-19 policy. In this instance, the host’s cancellation policy will apply as usual.
Reservations for stays and Airbnb Experiences made after 14th March will also not be covered by Airbnb's COVID-19 policy, unless the guest falls ill with coronavirus. If this isn't the case, the host’s cancellation policy will apply as usual if the guest wishes to cancel.
Tui package holidays
Tui has cancelled all trips scheduled on and before 11th June 2020. Its current policy states that if your holiday has been cancelled, you'll receive refund credit for the full value of the holiday, plus another credit worth up to 20% of the value of your original holiday.
If your holiday was supposed to happen before 16th April, your refund credit will be emailed to you by 1st May 2020. If you were supposed to go on holiday after 16th April, you should receive your refund up to four weeks after your departure date.
To receive an actual refund (which you are 100% entitled to under EU law), you must wait until you've received your refund credit to contact Tui's customer services team (angryface).
If you call before having received your refund credit, Tui will "not be able to process your refund", so we advise you wait until you've received your email.
Call 0203 451 2868 between 9am and 7pm from Monday to Friday. For more information, click here.
Coronavirus and travel insurance
If you bought travel insurance to cover your trip, well done!
A lot of countries have closed their borders or are seriously restricting incoming travel. Most insurance companies will cover cancelled trips if there's an FCO advisory in place, which there is at the moment.
So yes, if you have an imminent upcoming trip for which you've shelled out on non-refundable flights (and the airline's policy isn't very forthcoming), accommodation reservations, tours or other add-ons, you should be able to claim your expenses back from your insurer.
When the FCO advisory lifts, however, it may be a different story. Insurers tend to make the decision to pay out or not based on the Foreign Office's travel advice so keep your eyes peeled.