The Sticking Points
There's no doubt that the coronavirus is shaping new consumer behaviors.
Here are several behaviors that retail experts believe will stick around for some time:
* Consuming most/ all food at home.
* Ordering food/ beverages/ groceries online.
* Seeking experiences that bridge the physical and digital channels such as BOPIS (buy online, pickup in store) and curbside pickup.
* Utilizing the growing number of home delivery services.
* Consolidating/ severely limiting trips to brick-and-mortar stores.
* Visiting large-format stores only when in need of 10 items or more.
* Valuing frictionless interactions and services.
* Responding to promotions through smartphones and other mobile devices.
* Expecting "concierge-level" services online and through apps.
* Washing hands constantly.
* Carrying PPE (personal protective equipment), such as hand sanitizer, disinfecting wipes and masks, as a matter of habit.
* Feeling increased love for one's local community.