While many convenience store operators halted self serve food and beverages during the pandemic, consumer intent to purchase self- serve formats post-pandemic is high.
More than two-thirds are likely to return to self- serve formats for items they typically purchase from convenience stores.
Self- serve coffee and fountain beverages led the way, followed by self- dispensed frozen drinks, self-serve bakery items, roller grill items and food condiments.
Most consumers are likely to return to the self-service items that they previously purchased once the outbreak subsides.
Implementing sanitation practices and possibly touch-free dispensers wherever possible will be key in helping consumers feel safe and comfortable when interacting with (self-serve) foodservice.
Not only the convenience store offers self-service even in a fast-food restaurant offers self-service. It makes you feel safe when you serve your own meal.