*When a client is frustrated or upset, it is a great time to show your dedication towards working with them to remediate the situation.*
Beyond the professional advice and services hitherto proffered when everything is running smoothly, here is a time when the business relationship is not at its best.
P.S.: *Seize the moment, use the situation to your advantage.*
One area that is often overlooked when thinking about client retention is turning difficult situations into opportunities to earn your client’s trust.
• Use this time to consistently follow up with them.
• Meet with them in person.
• Provide detailed status updates as your company works through the problem.
• Listen to them as they voice their opinions.
• Go above and beyond for them, to show how much you "value the relationship."
P.P.S.: *Once the situation is resolved, reflect on the situation and as much as possible be proactive in the type of service you provide to avoid difficult situations in the future.*
Hope this was helpful? Because, understanding is priceless!!