Understanding the Importance of STIR/SHAKEN in VoIP Communication
STIR/SHAKEN is a security framework introduced to combat security concerns related to caller ID spoofing and fraud calls. This framework is mandated by the FCC and TRACED Act for all service providers and operators that provide VoIP calling services in the USA. Along with caller ID spoofing, it also combats robocalls and similar concerns. STIR/SHAKEN solution protects customers, as well as protects the brand image and business of the provider.
What is STIR/SHAKEN?
STIR is an abbreviation of Secure Telephony Identity Revisited and SHAKEN is an abbreviation of Secure Handling of Asserted information using toKENs.
This framework defines digital signature, digital handshaking, and encryption – a decryption-based secured method of transmitting and receiving VoIP calls.
In simple words, this framework mandates the use of digital signatures in sender and receiver networks. At the sending end, the operator attaches verification details that will be encrypted with a digital key. At the receiving end, the operator will use the digital signature to decrypt information and verify the caller's authenticity. Depending on the result, the operator will flash the authenticity of the caller ID.
Importance of STIR/SHAKEN in VoIP communication
For Customers
According to the available statistics, in the USA, people receive three to five billion robocalls every month. Out of these calls, 40% of them are scam or fraud calls. This causes a major concern related to the security of people. Moreover, it also increases the rate of monetarily fraud attacks. Furthermore, some fraudsters steal sensitive information by imposing themselves as being someone from authority or someone the receiver knows. This increases the risks of loss in multiple ways.
As the cases and concerns related to fraud calls with caller ID spoofing and robocalls increased, it became mandatory to find a solution to tam this concern. STIR/SHAKEN solution helps in implementing exactly the same for people's interest.
Even if the caller ID shows some legitimate name or identity, the service provider will share the authenticity and legitimacy of the caller ID. Depending on the verification process, this information is shared by the operators to the recipient. This helps customers to make better decisions while on such calls. They will know what kind of information should be shared and what must be kept hidden. Even further, they can decide whether they want to attend this type of call or not.
For Business
Along with customers, this also helps providers and operators offering services. It will help them deliver more trusted and secure services to clients. This safe service helps service providers win customer loyalty, which will result in the added advantage of an increased customer retention rate. In addition to that, a positive business brand image is easy to create with STIR/SHAKEN implementation. This can help in attracting more customers and new accounts. As a result, the provider can grow in leaps and bounds.
For Legislation
One more important reason to care about STIR/SHAKEN is legislation. Since 2014, the FCC (Federal Communications Commission) has been advocating the use of this security framework in the public interest. Since 2021, it has been mandated by the FCC to adopt the STIR/SHAKEN framework for all providers to operate in the USA. Therefore, if anyone wants to run telephony services, they must use this security framework to provide secure services to their clients.
Concluding Note
In conclusion, STIR/SHAKEN is a powerful security framework to empower telephony service providers. Moreover, it is extremely easy to implement it with the help of the right VoIP expert. Whether mandated by legislation in your territory or not, it is recommended to use this security mechanism in the interest of your clients and your business. STIR/SHAKEN solution will make your business more reliable, trusted, and client-centric. Therefore, you must invest in this security measure.