From practice at work I observed that the link between customer experience and business translation by the solution owner tends not to be understood. This creates a gap and sometimes frustration about the expected output that even if is adapted afterwards, it still does damage in between. It is the same like the application or games providers and users and I think the one thing that can prevent such cases is to listen to the community and adapt your product for the intended user base. Are you doing that or do you feel that businesses are losing you as a customer by not doing that? #CtpTalk
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