@Shawon130 13 February 2022 more from that month

dream to work in abroad

**MD.SHARIFUL ISLAM**   Chittagong, Bangladesh 4323 | +8801845320455 | shawon130@gmail.com Skype: shariful_islam130 | WeChat: sharif5753   **Professional Summary** Likable and dedicated IT Support engineer with over 9 years of experience in BSA Group of Companies. Eager to give proper IT Support to our company users with update technology. **Experience**  **IT SUPPORT ENGINEER** | 11/2012 – Current **BSA Group of Companies - Chittagong, Bangladesh** **Work responsibilities** **User Support** Provided technical support on company applications and IT solutions through phone, live chat and email. Managed the deployment, configuring laptops and migrating user data. **CCTV Camera** Install and configure AVTECH, DAHUA, HIKVISION CCTV IP Cameras. Daily check CCTV records. Daily monitor CCTV cameras. If any cameras do problem, then take step to solve that problem by our support team. **Operating System** Windows XP, Windows 7, Windows 8.1, Windows 10, Windows server 2012 Installation. **Software Installation** Driver/Antivirus/programming software installation. **Printer and Scanner** Printer and Scanner setup. Troubleshoot of printer and scanner. **Hardware Solution** Assembling and troubleshooting of Computer hardware devices. Replaced faulty hardware components efficiently, accurately and within company timeframes. **Network** Basic networking, Configuration of TCP/IP setting, Cabling and LAN troubleshooting. WIFI Router configuration. **Data Backup** Keep all data Backup in FTP Server. In every month I Write Data Backup in CD/DVD. **Attendance Device** Configure, setup and operate attendance devices (I clock) **Email Processing and Configure** Configure and maintain (Outlook Express, Windows Live Mail, Yahoo-mail, Gmail)   **Core Qualifications** ·         IT systems support ·         Networking ·         Remote support ·         Data entry documentation ·         Microsoft Office ·         Data backup and recovery ·         Efficient data entry ·         Data proofreading ·         CCTV operating and monitoring ·         CCTV surveillance ·         Windows operating systems ·         Windows 7 support ·         Windows 10 support ·         Windows 10 administration ·         Windows server knowledge ·         Hardware support ·         Hardware setup ·         Email and phone correspondence ·         Email support ·         Microsoft Outlook **Education** **Feni Polytechnic Institute - Diploma in Engineering** Computer Science Board: Bangladesh Technical Education Board GPA/CGPA: 3.62 Year of Passing: 2009 **Durgapur N.C High School - Secondary School Certificate** Science Board: Chittagong GPA/CGPA: 4.38 Year of Passing: 2005 **Interests** Internet Browsing Playing Cricket, Soccer, Badminton Network Building with new people **Languages** **Bangla**  First Language Proficient **English** Proficient