Well that was a complete pain in the ass to do, but I think I have 'fixed' my wallet problem. It would be SO MUCH EASIER if there were ways to contact sites for support, but...anyway, figured out how to get my wallet detached from here and create a new one (involved deleting the cookies/cache on my browser a few times) and now I no longer have an external wallet connected to my new Noise wallet. Of course, whatever was in the external wallet is now gone since the Bitcoin app cannot seem to 'fetch' my wallet (yes I used the recovery phrase for it) but at least I won't lose more tips into it and I was able to send what I had accrued in the old Noise wallet itself to my mobile wallet. Onward through the fog....
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Once I tried to add the numbers in each phrase in the noise wallet but it turned out that it made the payment not go to bitcoin.com and I was able to solve the problem. you are right the site should have contact support