The Journey of an IT support

As a graduated with a degree of Bachelor of Science in information technology, way back 2018 I applied as an IT specialist in several companies but unfortunately, every company is looking for applicants that already have experience in this line but one day, one of the companies I applied to, have reached me through phone call and said that I'm qualified for the position of procurement assistant and my job is retailing types of IT equipment for the company, finally, I've got a job even though it is not focusing in IT support.

July 19, 2018, my first day, I was so nervous for I don't have any experience related to this job, being a fresh graduate it is not easy to be hired for a position you don't have a background or any idea with it. But it is just the beginning of me being in the industry so I pushed myself with it and it turns well as my co-worker taught me with the task assigned to me on a daily basis. And from the time that I get used to it, there are times that are rough especially when the management is requesting the equipment that is out of stock or not available in the market but most of the days are fine as the days that there's no email, rush request, for signatures, etc.

And one day, I was a little bit worried that I started a job not related to my finished course and then I tried to apply to the other companies again as an IT specialist, I've got plenty of interviews but again, they are finding applicants that have an experience in IT support. And then one day, one of our IT specialists talked to me and said there is an opening as an additional Software specialist and as per them I'm qualified for that position and without hesitation, I construct an email for application and send it immediately to the IT manager then he calls me for an interview and luckily I've got the position of being Software specialist.

As an IT support, you will encounter some users or clients that are impatient, sometimes they will give you a deadline even though you haven't checked their unit and if the repair is in the process already they will follow up with you as if the issue is easy to repair especially if they are one of the bosses. Many of them did not understand how is the process of repairing the desktop/laptop it depends always on the problem of the unit if it is major problem or a minor problem. The first step is to back up the files and make sure all of them were saved to your hard drive second step is to diagnose the unit for you to be able to recognize or track the main problem after the diagnosing and repair it's time to restore the files. Even some situations are tough at least I'm enjoying my current job as an IT support specialist. One thing I have learned from the start. *"It doesn't matter if your path is far from your goals don't let that bother you, just focus on what you want and what you wish for"*