@Ph.news-2020 19 September 2020 edited

I rate Google Customer Service 5 out of 5

I just want to share you my experience in **Google Customer Service** and how they responds to my refund request very fast. ***You have been charged 144.48 PHP for your GOOGLE - IM Roderick Nava subscription. Visit Google Play or https://play.google.com/store/account to manage your subscriptions.*** This is the message I received in this day, they charged me because I joined to the membership of **IM Roderick Nava's** channel because I am a big fan of him in teaching chess here in the **Philippines**. Many months ago I have to training and learn more due to my tournament that I joined so that I decided to join his channel to learn more and be the one of his student. So that I subscribe, join and paid for membership. But I didn't know that I will be charged every month, until the day that I load my simcard **300 pesos or $6** for online class in one month but sadly **129.00 + taxes** deducted to my account. And then I am so upset and do a customer service at **Google** to request a refund. They ask some questions for refund, it takes a minute to verify that I am real owner of that account and they said I will get a refund in 1-30 days and I was so sad because I need it badly. But I was shocked that my refund approves and the balance normally backs to my wallet with few hours. **144.48 PHP has been refunded to your airtime load or postpaid account for your purchase of GOOGLE - IM Roderick Nava on Sep 17,2020.** And by this good news I was so happy to register my load again. So my advice is **don't be shy** to contact any customer service if you have a problem because **they job is to help you not to judge you.** I also rate 10 out of 10 to the service person that assist me. I highly commended them because they are so hospitable and willing to wait for my concerns! Google Customer Service saves my day! And my prepaid load!😅 This is good news for me that I want to share! A flying peace! ✌️