@Jane1289 1 November 2021 more from that month

Are you using SMS for 2f authentication on Nexo? Make sure that you always update your phone number, especially if the one you used it registering your account is about to expire. I am currently having trouble signing in to my account since my previous phone number has expired and I forgot to change it. Due to this trouble, customer support requested me to send the requirements for disabling the two-factor authentication. That includes a video authorizing Nexo to disable my 2FA, a photo of ID, and other details. This is such a pain in the ass and a lesson to learn. I hope they would reply immediately. My BCH and ETH are at stake.