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Have you been in a situation that you lost your earnings just because your wallet or the company that own that wallet is a crap? I'm here today to share my experience with this wallet and I will not use this wallet ever again.
A few days ago I was thinking of renovating my store so that I can gain more customers because most of my customers are requesting to expand my store. They usually waiting for 20-30 minutes just to get in because a lot of people are coming to spend their Bitcoin Cash in my store.
I accept some payments as well like Cash, E-Wallet but 30% of my profit is from my customers that pays Bitcoin Cash.
I also ordered the materials from my friend to start start the project of my store.
I transferred about $150 from my Bitcoin.com wallet to my local wallet here in the Philippines. After a few hours I checked my wallet if my Bitcoin Cash has been credited. Unfortunately it is still zero. I check my transaction on Block Explorer and it was over 30+ confirmations. I usually checked my transaction every time I send my Bitcoin Cash from my Bitcoin.com wallet to other wallet and it only takes 20 confirmations and it will be on my wallet.
So I send and email to their customer service so that they can check my transaction. After 5 hours they replied: Sorry for the inconvenience that cause to you and we will inform our technical team to solve this problem.
So I wait another couple of hours for them to figure out what's going on.
After waiting for so long they finally replied and they said they were going to credit my Bitcoin Cash on my wallet.
So I wait for then to credit it on my account. Then after a 13 Hours I checked my account and it is still zero and I contact them again.
It happen a few days ago ang up until now my Bitcoin Cash is not yet credited on my account. They don't reply to my messages again and I can't access my account for no reason.
I tried to reach them out via Email but they are not responding.
I don't have these problems before but luckily I don't put all of my Bitcoin Cash in their wallet. I don't know how to retrieve my Bitcoin Cash but if they will not let me gain access to my account, is there any way I can do with it? Please comment below.
For newbies out there, I don't recommend this Crypto Wallet called coins.ph. If you want to keep your Bitcoin Cash, don't keep it on that wallet or there is a chance that it will happen to you.
$150 is a huge money for me and they just take it away from me for no reason. Its not my fault that their system is crap. I double check everything before I send my Bitcoin Cash.
I am also using my real Identity on that wallet and verified even the address. I don't have any knowledge in laws that I can do to them but what I know is they are not the type of company that you can trust.
I will now use other wallet and make some research about it before using it. I don't want to happen this again to me. If you have any suggestions about Bitcoin Cash wallet, you can comment down below. Any suggestions will be appreciated.
I need to earn more again so that I can recover for what I've lost. 60% of my Bitcoin Cash is from this platform and I know a lot of people or user here are using coins.ph.
So be careful and don't send a lot of money to them.